isiHelp, service- en supportsolution (helpdesk)
isiHelp offers advanced helpdesksoftware where satisfied customers are the main focus. This module is also seamlessly integrated with Efficy CRM. By using isiHelp your client information will become even more complete and elaborated. Problems, complaints/incidents can be created and evaluated. isiHelp monitors all relevant subjects and keeps track of a saved history. By making use of isiPortal everything can be tracked online, by you or your clients.
What does helpdesksoftware isiHelp offers?
Some of the possibilities of isiHelp in combination with Efficy CRM:
| - Complete service en supportsolution |
- Workflow driven |
| - Completely adjustable to your situation |
- Call logging |
| - supports configuration management |
- Assignments |
| - supports asset management |
- Autotasking |
| - ITIL compliant solution |
- Service levels |
|
Service management